Hiver

Hiver is an AI-powered shared inbox platform designed to help businesses manage customer support and internal communication efficiently. It integrates seamlessly with Gmail, allowing teams to collaborate on emails, assign tasks, and automate workflows without needing additional tools. By leveraging artificial intelligence, Hiver improves response times, prioritizes inquiries, and ensures streamlined communication across support teams.  

Ideal for customer support teams, HR departments, and sales teams, Hiver eliminates the need for forwarding and CCing emails, making communication more organized. Its AI features assist with automating repetitive tasks, categorizing conversations, and even suggesting responses, reducing manual effort. With built-in analytics, businesses can track response times and team performance in real-time, optimizing customer interaction management.  

Hiver’s intuitive interface and powerful integrations make it a valuable tool for both small businesses and large enterprises. Whether handling customer queries, managing workflows, or collaborating on emails, Hiver enhances productivity while ensuring customer satisfaction. By integrating directly with Gmail, it provides a seamless experience without requiring a steep learning curve, making it an efficient solution for email-based customer support.

• Ease of Use – 9.50  
Hiver integrates seamlessly with Gmail, making it easy to use, even for beginners. The intuitive interface ensures smooth navigation and setup.  

• Performance – 9.20  
It delivers excellent performance with quick email assignment, automation, and AI-powered workflow optimization for faster response times.  

• Features – 9.00  
Comprehensive shared inbox functionality, automation, analytics, and AI-driven assistance make it a top-tier solution for customer service teams.  

• Value for Money – 9.00  
The pricing plans offer great value considering its AI automation, integration with Gmail, and efficient email collaboration capabilities.  

• Support Quality – 9.30  
Hiver provides excellent customer support through live chat, email assistance, and a well-documented knowledge base for troubleshooting.

• Free Trial: Free plan and 7-day trial available for paid plans
• Paid Plans: Starting at $19/month  
• Usage Limitations: Limited features in basic plans  
• Enterprise Solutions: Custom pricing available for large teams

• Primary Applications: Email-based customer support, team collaboration  
• Industry-Specific Uses: E-commerce, healthcare, finance, IT support, HR management  
• Key Features List: Shared inbox, email delegation, automation, AI-driven insights, reporting dashboards, collision detection, internal notes  
• Unique Capabilities: Seamless Gmail integration, AI-powered smart workflows, rule-based automation, customer context tracking  
• Sample Applications: Managing customer service emails, assigning tickets, streamlining HR inquiries, internal team collaboration

• Supported Platforms: Web-based, Chrome Extension  
• API Availability: Yes, for integration with third-party tools  
• Integration Options: Works with Gmail, Slack, Zapier, Asana, and more  
• Storage Limits: Based on email provider limitations  
• Export Capabilities: Email data export available  
• Supported File Types: Works with standard email attachments  
• Language Support: Primarily English

• Data Handling Policies: Data encrypted and securely stored  
• Compliance Certifications: GDPR, SOC 2 compliant  
• Geographic Restrictions: Available globally  
• Security Measures: Two-factor authentication, email encryption, access control policies  
• Data Ownership Details: Users retain full control over their email data